Hannah Wallis

PDF Version of Resume

About Me














University of North Texas August 2017 - May 2020

Bachelor of Arts with a major in Technical and Professional Communication and a minor in History

Graduated Summa Cum Laude


IBM Enterprise Design Thinking Practitioner


Link to IBM Badge

Work Experience

Technical Publications Intern at Tyler Technologies

June 2019 - December 2019

View PDF of Recommendation Letter

In the summer of 2019, I had the opprotunity to work at an esteemed company, Tyler Technologies. Within this position, I worked closely with the director in creating revision notes and converting documents into Arbortext. I gained experience working in the industry of technical publications and enhanced my skills in communication, writing, and editing.

My internship was extended into a part-time position to align with my university classes. I worked both in the office and from home. The following list summarizes some of my responsibilities and accomplishments:

  • Created and edited revision notes
  • Planned and scheduled my own projects
  • Tested documentation for accuracy and usability
  • Converted Word documents into Arbortext
  • Created and organized DITA single-sourcing content
  • Uploaded client-facing documentation
  • Monitored release management sites
  • Edited documentation based on the company's style guide

Professional Skills


Problem Solving.

Critical Thinking.

Active Listening.


Technical Skills

User Experience Design.

User Interface Design.

Front End Development.

Technical Writing.

Design Thinking.

What I Do







Software Skills

Microsoft Software

  • Word
  • Excel
  • PowerPoint
  • Access

Adobe Software

  • Adobe XD
  • Adobe InDesign
  • Dreamweaver
  • Adobe Illustrator

Other Software

  • Figma
  • GitHub

Classroom Experience

Advanced Technical Writing

Grade Received: A

  • Wrote proposals & survey questions
  • Learned research methods
  • Practiced design thinking

Information Design for Electronic Media

Grade Received: A

  • Designed websites
  • Coded in HTML5 & CSS3
  • Studied elements of design for the web
  • Learned search engine optimization (SEO) methods

Usability and User Experience in Technical Communication

Grade Received: A

  • Studied basics of UI/UX design
  • Created personas
  • Wrote protocols and reports
  • Conducted moderated and unmoderated usability tests
  • Completed heuristic evaluations
  • Collaborated with a team in an agile environment

Writing Technical Procedures and Manuals

Grade Received: A

  • Wrote software & equipment guides
  • Created a user task analysis
  • Created a tutorial video using Camtasia

Technical Editing

Grade Received: A

  • Studied methods of editing
  • Edited technical documents

Visual Technical Communication

Grade Received: A

  • Designed short & long documents
  • Learned Adobe InDesign
  • Studied elements of design for print

Digital Media

Grade Received: A

  • Studied social media
  • Wrote a white paper
  • Coded in XML

Proposal Writing

Grade Received: A

  • Studied elements of proposals
  • Practiced persuasive writing
  • Wrote proposals

Advanced Information Design

Grade Received: A

  • Practiced design thinking
  • Created wireframes, prototypes, and mock-ups
  • Created user personas, user journey maps, and emapthy maps
  • Created applications

Strategic Social Media

Grade Received: A

  • Studied elements of social media
  • Created a SWOT analysis
  • Created a social media plan